Terms & Privacy Policy

Terms

Service Terms

  • Using this SMM panel means you confirm that purchasing promotion services is legal in your jurisdiction and that you will only use the platform for legitimate marketing goals.
  • Keep your login credentials secure. All activities made under your account, including API usage, remain your responsibility. Accounts involved in spam, abuse, or chargeback fraud may be suspended without notice.
  • Orders are executed exactly as submitted. Double-check links, quantities, targeting options, and drip settings before confirming payment—we cannot modify running jobs.
  • Delivery statistics rely on third-party social platforms. Natural drops, algorithm updates, temporary delays, or account bans on those networks are outside of our control and are not grounds for disputes.
  • Pricing, speed, refill availability, or service descriptions may change at any time to comply with upstream providers.
  • The service is provided “as is.” We are not liable for indirect damages, profit loss, reputation issues, or bans arising from misuse of promotional tools.
  • Opening fraudulent disputes or chargebacks after funding your balance will result in immediate closure of the account and forfeiture of remaining funds.

Support Rules

  • All balance, order, or technical questions must be submitted through the in-panel ticket system so we can keep an audit trail.
  • When creating a ticket, describe the issue clearly and add evidence (screenshots, public stats, timestamps). Vague or duplicated tickets delay investigation.

Privacy Policy

Refund & Balance Policy

  • Deposits are converted to your account balance. By default we do not provide cash or card refunds.
  • Refunds are issued as balance credits only and solely for orders that were fully cancelled or clearly not delivered according to the official service status.
  • Submit refund requests within 72 hours of the order changing status by opening a ticket. Include the order ID, detailed explanation, and any supporting proofs.
  • Returning funds to the original payment method is exceptional and requires manual approval. Describe the situation thoroughly in the ticket if you believe such a case applies.
  • Chargebacks or payment disputes against completed top-ups lead to permanent account suspension and loss of all funds on balance.

Ticket Workflow

  • Use one ticket per issue; reusing or spamming multiple tickets slows down the queue.
  • Support may request additional evidence or verification. Failure to respond can result in the ticket being closed without compensation.

Compliance

  • Keeping funds on balance indicates your acceptance that approved refunds will be credited there unless a different method is explicitly confirmed by our staff.
  • If a payment processor reverses a transaction after the balance has been spent, we will deduct the amount from your current balance and suspend the account until the debt is settled.